Metalfurnituredoctor.co.uk is a trading name of Oxley’s furniture Ltd, established in 1991, company registration number 2604458.

Orders

All orders for restoring customer’s furniture are subject to acceptance by Oxley’s Furniture Ltd (Oxley’s). Notification of our acceptance will be in the form of a printed Sales Order. Please review your order carefully. Accepted orders are subject to the terms and conditions set forth therein.

Order lead time

Once a collection date has been agreed between Oxley’s and our customer, completed orders are normally available for re-delivery within 20 working days from the date of collection. An accurate estimate of the delivery date will be written on the printed Sales Order. Delays to delivery can occur due to the seasonal nature of our business. The precise time of production and delivery is not a condition of sale.

Order procedure

Oxley’s will collect customer’s furniture as agreed and then complete the required restoration work as stipulated in the printed sales order. Two photographs of the restored furniture will be sent to the customer to confirm the work has been completed. The agreed price for the work will then be paid to Oxley’s prior to the furniture being redelivered to the customer.

Collection & re-delivery

Oxley’s will collect our customer’s furniture as part of the service provided and as detailed in the quotation. The furniture will be logged by the Oxley’s personnel by photographing it in situ in its original condition. Before taking the furniture away the new colour for the furniture will be confirmed with the Oxley’s personnel by our customer checking a physical colour sample on site.

On re-delivery the furniture will be placed as per the original photograph taken on collection and a final photograph will be taken to confirm all the work has been completed. We ask all our customers to check it before signing the delivery note, to confirm that nothing has been damaged or lost in transit.

If no one is in on the day of delivery and Oxley’s have not been informed prior to delivery then a re-delivery charge will apply.

Insurance

During the collection, the work carried out at the Oxley’s factory and final re-delivery, each item of our customer’s furniture is insured for replacement in the event of loss or damage.

Customer’s own delivery to our factory

Customers are also welcome to organise delivery and re-collection of their furniture to and from our factory. In this instance the furniture will be photographed on arrival at the Factory and again on completion of the agreed work, prior to handing it over to the carrier.

Storage

If our customers cannot accept delivery of the furniture when it is ready we are able to store it, within reason, on the condition we are given a new week for delivery in which we can arrange a delivery day and time. Long term storage will incur storage charges.

Changes & cancellations

Changes and cancellations must be requested in writing to our office and are not allowed without our written consent. When work has begun, cancellation is not possible and the work when completed will be chargeable as itemised in the sales order.

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